ABOUT COMMON SERVICES CENTRES SCHEME

ABOUT COMMON SERVICES CENTRES SCHEME

Common Services Centers (CSCs) are a strategic cornerstone of the Digital India programme. They are the access points for delivery of various electronic services to villages in India, thereby contributing to a digitally and financially inclusive society.

CSCs enable the three vision areas of the Digital India programme:

CSCs are more than service delivery points in rural India. They are positioned as change agents, promoting rural entrepreneurship and building rural capacities and livelihoods. They are enablers of community participation and collective action for engendering social change through a bottom-up approach with key focus on the rural citizen.

Participating in CSC Scheme:

• Applicant should be a local person
• Age of Applicant should be minimum 18 years
• Applicant should preferably have passed the 10th level examination from a recognized board
• Applicant should be fluent in reading and writing the local dialect and should also have basic knowledge of English language
• Prior Knowledge in basic computer skills would be advantage
• Applicant should be motivated enough to be the prime driver of social change and disperse his or her duties with utmost dedication

Infrastructure Required for CSC

• PC with a licensed operating system of Windows XP-SP2 or above
• At least 120 GB hard disc Drive
• At least 512 MB RAM
• CD/DVD Drive
• UPS with 5 hours battery back-up/portable generator set
• Printer/ Colour Printer and Scanner
• Web cam/digital camera
• Broad band/Wireless data card / V-SAT connection
• Biometric/ IRIS Authentication Scanner for banking services

Project components & Implementation

Project components

The Project Components of the CSC consist primarily of Content & Services, Technology, Connectivity, Capacity Building and Business Model.

Implementation

The implementation of the CSC would be done in a Public-Private-Partnership(PPP) model whereby the total project cost of Rs. 57.42 billion, over 4 years, would be shared between Government(30% equal to Rs. 16.49billion) and private finances (70% equal to Rs. 40.93 billion).^[6] The split between central and state government would be Rs. 8.56 billion and Rs. 7.93 billion respectively.^[5] As of 31st Jan 2011, 88,689 CSCs have been rolled out in thirty one States/UTs. 100% CSCs have been rolled out in 11 (Eleven) States (Chandigarh, Delhi, Goa, Gujarat, Haryana, Jharkhand, Kerala, Manipur, Pondicherry, Sikkim & Tripura). More than 80% of the rollout has been completed in 6 States (Assam, Bihar, Madhya Pradesh, Meghalaya, Mizoram and West Bengal). In about 6 States (Chhattisgarh, Himachal Pradesh, Maharashtra, Orissa, Tamil Nadu and Uttarakhand) implementation of CSCs have crossed half way mark (more than 50%). It is expected that the roll out of 100,000 CSCs would be completed by March 2011.

Project governance

Project governance

The project governance would have a 3-tier implementation framework^[6] involving the following stakeholders:^[2]

1. State Designated Agency(SDA) - SDA would be the nodal agency at state level involved for the monitoring and supervision of the project progress at the state level.
2. Service Centre Agency(SCA) - This would be the main implementing agency providing the required investment budget and the functional specifications of the CSC. This would be equivalent to a franchisor of the CSCs, typically for one or more districts, as identified by the SDA.
3. Village Level Entrepreneur(VLE) - This would be the local level entrepreneur who would be in-charge of running the daily operations of the CSC after its implementation. This is loosely equivalent to a franchisee and would serve rural consumers in a group of 5-6 villages.

Functions

Functions

The following types of services are expected to be provided at the CSCs:^[6]

1. G2C Communication - All G2C (Government to Consumer) Communication including Health, Education, Agriculture, Human Resource Development, Employment, Fundamental Rights, Disaster Warnings, RTI, etc.
2. Information dissemination - Interactive kiosks, voice & Local Language Interface, including web browsing
3. Edutainment - Including multi-functional space for group interaction, entertainment, training and empowerment
4. eGovernance & eServices - Transactions like Market (eKrishi)Information, Banking,Insurance, Travel, Post, eForms to request government services, etc.
5. C2G Kiosk - Grievances, complaints, requests and suggestions.
6. Financial Inclusion - Payment for NREGA, etc.
7. Healthcare - Telemedicine & remote health camps have also been envisaged as part of the CSC's extended functionalities
8. Agriculture
9. Rural BPO

Revenue support to Common Service Centres

Revenue support to Common Service Centres

It is envisaged that G2Cservices may take longer to be operational, hence the SCAs(Service Centre Agencies) are to be provided support in the form of “Guaranteed Provision of Revenue from Governmental Services” over a period of four years, once the CSCs are certified as operational by the SDA(State Designed Agency). The amount of revenue support is proposed to be 33.33% of the normative value which works out to Rs. 3304/- per CSC per month. This support is to be shared by the Union and State Governments in equal ratio. However, the exact amount of support is to be arrived at through a ‘price discovery mechanism’ discovered through bids (not to exceed 50% of the normative value). 

Objectives

Objectives

Officially, the objectives of the CSC have been stated as follows:^[6]

• Access to information : all remote/ rural citizens
• Delivery of public services – G2C & B2C
• ICT for rural Empowerment of socially disadvantaged people for inclusive growth
• Access to quality education / skill upgradation
• Access to cost efficient & quality health services
• CSC as a change agent - To promote rural entrepreneurship, enable community participation and effect collective action for social improvement^[2]

Through collaborative framework, the objective of CSC is to integrate the twin goals of profit making and social services, into a sustainable business model for achieving rapid socio-economic change in rural India.

Introduction

Introduction

CSC is meant to be a low cost vehicle for Government institutions to deliver eGovernance services to the rural population of India in 'Simple, Moral, Accountable, Responsive and Transparent’(SMART) and most cost-effective manner.^[4] They are the physical front-end for delivery of eGovernment Services to citizens and accepting requests for government services from the private citizen via eForms.^[5] They would also be used for delivery of services and interaction with private service providers. The aim is to create 1,00,000 CSC across 600,000 rural and remote locations^[5] of India. CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scal

Common Service Centers

Common Services Centers (CSC) (Hindi: सर्व सेवा केंद्र) are multiple-services-single-point model for providing facilities for multiple transactions at a single geographical location. The main purpose of these centres is to provide a physical facility for delivery of e-Services of the Government of India to the rural and remote locations where availability of computers and Internet is currently negligible or mostly absent. The introduction of eGovernance on a massive scale is part of the Common Minimum Programme (CMP) of the UPA-II (2009-2014) government of India. The CSC project, which forms a strategic component of the National eGovernance Plan was approved in September 2006.^[1][2] It is also one of the approved projects under the Integrated Mission Mode Projects of the National eGovernance Plan.